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OnePort Help

FAQ | User Guide | Technical Support

Industry-leading technical support

Frequently Asked Questions


Q: Can I recode other companies' transceivers? What about prior purchased Approved, US Critical, Champion One, or Legrand transceivers?
A: No. Only the new OnePort transceivers, DACs, and AOCs can be coded on the OnePort box.

Q: What does the box require to work? Do I need a power adapter?
A: The OnePort device requires only a single USB connection via the supplied micro-USB cable to your computer. No additional power is required.

Q: How to download the latest version of the OnePort software?
A: To download the latest version of the OnePort software, please register your OnePort programmer - Windows® 10 (or later) and MacOS® 11.6 (or later) required.

Q: Can I tune transceivers in the field?
A: Yes, the new OnePort transceivers, using the OnePort Version 2, are tunable in the field.

Registration


OnePort is a dynamic platform with the latest code downloaded on demand to provide the most up-to-date coding options and interface abilities - Windows® 10 (or later) and MacOS® 11.6 (or later) required.

Before accessing the latest software, please register your OnePort programmer.

Technical Support


Approved Networks provides the same industry-leading technical support and product warranty for all programmable OnePort (OP) transceivers, DACs and AOCs as provided on all pre-programmed products. This includes our toll-free technical support and limited lifetime warranty.

Industry-leading technical support

Toll Free

800.860.7466 ext. 305

Industry-leading technical support

Engineering,
Development and Design

engineering@approvednetworks.com